Mercy Children's Hospital
Below is helpful information for you to reference during your volunteer shift. Take a look!
**Refer to Open Shift Email sent on 1/23 about new door code change!**
Out of Order/Maintenance
1/22: NICU- Washer A, if you experience leaking, please call the on-call ASAP so we can contact hospital maintenance
1/22: 3rd floor- one of the toilets are currently backed up and maintenance has been called to fix this!
Volunteer Links
Exceed and the Volunteer Portal are all saved on the favorites bar on Chrome for easier access for you! Please utilize these links during your shift.
Exceed: rmhc.arreva.com
Volunteer Portal:
Bleach Tabs
Continue to use the bleach tabs between each wash cycle be to allow the washer to be sanitized between each wash. The # of tabs to use per cycle is listed inside of the cabinet for you to reference.
Please let us know ASAP once you notice we are running low on bleach tabs so we can plan accordingly!
*Note: do not bring NICU bleach to 3rd floor of vice versa. It makes it difficult for us to track when we are ordering more
Showing Empathy
Reminders of some ways to show empathy when working with Family Room Families:
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Welcome them
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Listen actively
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Validate their feelings
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Adapt your communication
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Thank them
Did something stop working?
Remember- if something goes 'out of order' during your shift, you must either call the on-call phone # asap or email familyroom@rmhcstl.org! If you do not share this info with us, then we won't know that it's broken, and we won't know to get it fixed!
RMFR Volunteer Knowledge
When was the last time you looked through the RMFR Volunteer Manual provided in the filing cabinet for you?
Next time you have downtime during your shift, please take the time to review the information in there so you can be refreshed with our procedures and protocols!
Let us know if you have any questions afterwards!
Mercy Volunteer Office
The Mercy Volunteer Office moved to a new location in the hospital last year! Here are the directions to get to the Mercy Volunteer Office if needed:
Logging Volunteer Hours
Please click below to read how to sign in and out for your shift if you need a refresher:
Once you are familiar with the information above, you can find the QR code to sign in and out of your shift at the RMFR Volunteer desk, or you can click here to open the QR code as well.
NICU Family Room Calendar
3rd Floor Family Room Calendar
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What does OUT/Rachel G. mean?This means that Rachel will not be at her normal shift. "OUT" means someone has that normal shift but they will not be there. The name behind the "/" is the person who normally has that shift. This is a shift we would send out in an open shift email.
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What does Joey T./Rachel G. mean?This means that Joey picked the shift up for Rachel and it will only be him at this shift. The name in front of the "/" is the person filling in for the person who has the regular shift. The name after the "/" is the name of the person with that regular shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does Joey T./VACANT mean?This means that Joey picked a shift, for a shift that does not have a regular volunteer. The name in front of the "/" is the volunteer who picked up the shift. The "VACANT" after the "/" means that this is not someone's normal shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does VACANT mean?This means that this shift does not have a regular volunteer and until someone offers to come in for that shift, no one will be there. This is a shift we would send out in an open shift email.