SLCH's Family Room: 314.454.5321
St. Louis Children's Hospital
Below is helpful information for you to reference during your volunteer shift. Take a look!
**Refer to Open Shift Email sent on 1/23 about new door code change!**
Out of Order/Maintenance
2/19: HOORAY, HOORAY! Our new dishwasher is installed and working! Thank you for your patience on this long journey to get here!
Additionally, we installed a new Washer A that is up and running too!
Volunteer Links
Exceed and the Volunteer Portal are all saved on the favorites bar on Chrome for easier access for you! Please utilize these links during your shift.
Exceed: rmhc.arreva.com
Volunteer Portal:
Showing Empathy
Reminders of some ways to show empathy when working with Family Room Families:
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Welcome them
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Listen actively
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Validate their feelings
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Adapt your communication
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Thank them
RMFR Volunteer Knowledge
When was the last time you looked through the RMFR Volunteer Manual provided in the filing cabinet for you?
Next time you have downtime during your shift, please take the time to review the information in there so you can be refreshed with our procedures and protocols!
Let us know if you have any questions afterwards!
Did something stop working?
Remember- if something goes 'out of order' during your shift, you must either call the on-call phone # asap or email familyroom@rmhcstl.org! If you do not share this info with us, then we won't know that it's broken, and we won't know to get it fixed!
Regular Shift Pick Up
We are in need of a regular Monday, Friday, and Saturday 6p-9p volunteer. If you are interested, please email cbradshaw@rmhcstl.org :)
Badging Issues
Please contact the SLCH Volunteer Office at slchvolunteer@bjc.org to let them know, as SLCH has the capability to help, unlike the Family Room Staff.
Logging Volunteer Hours
Having issues with signing in or out of your volunteer shift while in the RMFR or did you forget to sign in or out? Please email the SLCH Volunteer Office as they are the ones who track hours and have access to helping you! slchvolunteer@bjc.org